Orders ship within 15-20 business days from the date of order.
Olmsted offers free shipping and returns worldwide.
We cover all added import duties within Canada and the United States. However, outside of Canada and the United States, local import duties and taxes might be added to international shipments upon reception. These costs are the responsibility of the receiver.
Orders within Canada ship via UPS and typically arrive in 2-3 business days. When your order is shipped, you receive an email with your specific tracking number to follow your package until delivery. All our shipments are insured and covered by our guarantee.
International orders ship via UPS and typically arrive within 2-6 days. When your order is shipped, you receive an email with your specific tracking number to follow your package until delivery. All our shipments are insured and covered by our guarantee.
We will gladly process returns for orders within 10 days. If you wish to return an item, please contact us to arrange for your free return shipment. All items must be in new and unworn condition to obtain a full refund.
Made to order
We like to meet our customers' specific needs and personalize our coats by adjusting our fit to your particular request; You just have to ask!
Please do not hesitate to contact us, and we will be happy to modify specific details to get your perfect fit. Among other things, we can produce intermediate sizes or shorten the length of coats and sleeves. We want you to feel emotionally attached to your coat, and when you know it's explicitly made for you, that adds to its uniqueness.
Contact us, we are here to help!
When we make just the right amount of pieces to satisfy demand, we’re making sure we’re only using the resources needed and not contributing to wasteful, over-production practices or excess inventory. No waste means treading much lighter.
Plus, we think having a piece made just for you is pretty cool. And super warm, of course.
Olmsted packaging is kept to the essentials, made from recycled cardboard, unprinted and secured with kraft paper tape to maximize recyclability.